The core work of the counselling professional is to offer direct personal support to the client (or the client system) by providing therapeutic listening and intervention. Nonetheless, counsellors are frequently called upon to provide services outside of that realm. Coordination, mediation and advocacy roles are examples of this. This course focuses on the skills required to effectively coordinate services for a client. Such skills include liaising successfully with allied practitioners; making effective assessment and referral decisions; collaboratively planning and monitoring client progress as well as offering advocacy as required.
In this course you will learn: the roles of the case manager; phases of the planned change process: intake and engagement; assessment; planning; contracting; intervention; monitoring; termination; consolidating gains and; follow up.