Mental Health Academy - Convenient Professional Development

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Conflict & Mediation

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Conflict Resolution

Overview

Conflict occurs when people perceive that, as a consequence of a disagreement, there is a threat to their needs, interests or concerns. Conflict can endanger relationships, but if handled effectively, can also provide opportunities for growth, ultimately strengthening the bond between two people. Since relationship conflicts are inevitable, learning to deal with them (rather than avoiding them) is crucial. This course explores how conflict resolution skills can be taught to clients within a counselling context.

Content

In this course you will learn: The connection between conflict resolution skills and values; Degrees of conflict; Skills of conflict resolution; Applying conflict resolution skills; Negotiation skills; Strategies for de-escalating anger and/or violence and; Recognising when mediation or alternative dispute resolution is required.