Privacy Policy
Overview
This Privacy Policy has been created to express our commitment to protect information provided by users. Mental Health Academy is aware of the current trend towards communications and distribution of information, and we have established various protocols and security measures to keep your information protected from mischievous use, as far as reasonably possible.
The practices and policies described herein apply to all users of Mental Health Academy. Each time you visit the website and use any of our services you are, by doing so, accepting the practices and policies described below. You agree that by using the website you are expressly and affirmatively consenting to our use of information that you have provided. Mental Health Academy will only use that information for the purpose of providing the services mentioned on the website.
Collection of Personal Information
For the purpose of operating the website effectively and providing the services described in the same, Mental Health Academy may collect personal information (such as contact details) from its users. Generally we will inform you of the use of the information and provide optional fields to information that is not necessarily required by the system.
Distribution of Personal Information
The use of your information will be restricted to the provision of the services that are characterised on the website, unless you expressly consent otherwise. If there are legal requirements to access your personal data, you will be informed before the event is conducted.
All users should be aware that by voluntarily displaying personal information in the website (such as in a Forum), that information can be accessed by other users.
IP Addresses
Mental Health Academy web servers collect your IP address to assist us maintain the quality of the services provided and to be able to diagnose any problems with the system. The information collected is aggregate only and cannot be associated with your private information.
Cookies
The use of cookies is a tool to improve your access to the website, and sometimes a requirement to access specific sections of the same. Although you can change your web browser configuration in order to block cookies, it is not a recommended practice as it may restrict your access to our services.
Mental Health Academy will never sell, hire or distribute any information to third parties which are not involved in the system unless there is an affirmative consent from the user.
Access to Private Information
You are able to access and modify your private information at any time (unless the website is out of service). We encourage our users to frequently update and maintain their personal information. If you are having any problems with editions and updates, send an email to our support team.
Information Security
Your login username and password are unique and will not be distributed to any other party. Mental Health Academy will confirm your username and password via email upon registration; it is your responsibility to keep it from others. We will not allow access to your details by third parties unless your explicit authorisation is given.
Public Information
Any information posted in a Forum or web resource is regarded as public information. Although Mental Health Academy strives to maintain the security of your personal information, we cannot protect it when placed in a public environment (bulletin board).
Communications
All written communications between users and Mental Health Academy will be recorded for the purposes of providing end-user support and improving service quality. This information will only be accessed by our support team and only be used for the purposes of improving your use of the system.
Email Communications
Mental Health Academy may contact you if there are any problems with your personal information, account details or other issues relating to the provision of our services. We will never contact you by email for the purposes of obtaining financial information (such as bank details or credit card numbers).
When a payment is processed and declined for any reason, we will inform you via email. However, if you need to update your payment details, please do not do so via email. Members have the option to 1/ change their details via their Profile (must be logged-in), or 2/ contact our support team during business hours on (07) 3112 2000 to update details via the phone.
Telephone Communications
The Mental Health Academy support team may contact users to help with problems they may encounter from time to time. We advise you not to provide your password during telephone communications.
Feedback
Mental Health Academy encourages users to provide feedback about our website and services. All enquiries will be carefully considered and responded to by our customer support team (along with any actions it may require).
Online Newsletter
By registering with Mental Health Academy you will receive our online newsletter (ezine) to keep you informed of our services and special offers. Your name and email will be used for the delivery of the newsletter. You can automatically unsubscribe from the ezine at any time using the link within the ezine.
Advertising and Third-Party Information
The website may contain advertising and other type of information about third-party companies. Usually, the information will be linked to their website with the purpose of providing convenience to our users. Mental Health Academy is not responsible for the information provided by these companies, whether in our website or theirs.
Nevertheless, Mental Health Academy will review relevant information before publishing any details on the website. This process will occur in order to protect our users from viewing any type of inappropriate content.
Updates
The website content may be updated at any time. In the case of a major change, users will be provided with a notice either by email or through the website. Any changes to this Privacy Content or the Terms and Conditions will be updated on the website (we advise our users to periodically check the contents for any changes).
User Tips
Other Information
If you have any enquiries about this Privacy Content or any of our services, please email us.
To find out more information about privacy content in Australia, visit the Australian Federal Privacy Commissioner's website.