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What is the Mental Health Academy?

Mental Health Academy (MHA) is the largest provider of continuing professional development (CPD) education for the mental health industry in Australia. MHA delivers a broad range of courses and videos, with convenient online delivery, endorsed by numerous leading industry associations.

 

How are courses and videos delivered?

For your convenience, Mental Health Academy courses are delivered online. Each course is hosted on the website (thus, there is nothing to download) and includes readings, assessment questions, tables and diagrams, audios, videos and other supporting materials (depending on the course). Preview a course>>

 

Similarly to courses, Mental Health Academy video workshops are delivered online, using webstreaming technology. Webstreaming is the same technology utilised in websites such as You Tube. Videos also include downloadable resources that support your learning, such as PowerPoints, leader guides, reports and additional readings. Preview a video>>

 

How do I become a member?

To access courses or videos you must be a Mental Health Academy member. There are four membership options to choose from: Premium (monthly or annual) and Standard (monthly or annual).

 

Premium memberships provide you with unrestricted access to all courses and videos. The only way to access videos is through a Premium membership. Standard memberships provide access to courses only. As a Standard member you can upgrade your access to Premium at any time.

 

Click here to learn more and register.

 

I'm a member. How do I access courses and videos?

First, make sure you login using the login box on the top-right section of our homepage. Once you are logged on, you can subscribe to as many courses (Standard and Premium members) or videos (Premium members only) you'd like, at no additional cost to your monthly or annual membership fees.

 

To subscribe to courses, simply visit the courses section, use the left-side navigation options to find a course, then click the access button located under the course overview and content sections. Each course you subscribe to is automatically added to the "My Profile" page, where you can access the content from the "My Courses" section.

 

To subscribe to videos (you must be a Premium member to subscribe to videos), simply visit the videos section, use the left-side navigation options to find a video, then click the access button located under the video description. Each video you subscribe to is automatically added to the "My Profile" page, where you can access the content from the "My Videos" section.

 

Are there any pre-requirements to become a member?

No. Anyone can become a Mental Health Academy member. Our membership options are suitable for both personal and professional development purposes.

 

Do your courses and videos count towards my CPD/ OPD?

Currently, registered psychologists, counsellors and social workers can earn CPD hours / OPD points by completing Mental Health Academy programs.

 

Psychologists: All Mental Health Academy programs fit the criteria for "Active CPD" established by the Psychology Board of Australia. See the FAQ Does completing Mental Health Academy programs counts towards my annual CPD hours? for further information.

 

Counsellors: All Mental Health Academy programs are endorsed by the Australian Counselling Association (ACA) for ongoing professional development (OPD) points. ACA members earn double OPD points (2 points per 1 hour duration) when completing any course or video. This endorsement also applies to all ACA member associations. 

 

Social Workers: All Mental Health Academy programs are endorsed by the Australian Association of Social Workers (AASW) for continuing professional development (CPD) hours. The current endorsement is valid until 30 June 2017. The Endorsement Reference Number for these programs is AASW160309.

 

I'm a registered psychologist. What are my CPD requirements?

Psychologists who hold General registration for the full registration year must complete 30 hours of CPD activities for the registration year and of the 30 hours at least 10 hours must be peer consultation.

 

These requirements apply regardless of whether you work full-time or part-time, as a part-time psychologist needs to maintain the same high standard of practice as someone working full time. Psychologists who are registered as Provisional or Non-Practising for the full registration year are exempt from the CPD standard.

 

CPD Cycle: The CPD cycle for psychologists aligns with the annual renewal cycle for general registration – 1 December to 30 November every year. 

 

Accreditation: The Board does not accredit any CPD activities or providers. Therefore psychologists are not limited to CPD offered by specific providers – they have the flexibility to choose the CPD options that best suit their own needs, including activities offered by overseas CPD providers.

 

Click here for more information on CPD requirements for Psychologists.

 

Does completing Mental Health Academy programs counts towards my annual CPD hours?

Yes. All Mental Health Academy programs fall within the Psychology Board of Australia's definition for "Active CPD", as re-printed below: 

 

Ten (10) hours each year are recommended to be 'active CPD' which refers to continuous professional development activities that engage the participant in active training through written or oral activities designed to enhance and test learning. This is a recommendation of the Board, not a requirement. Examples of 'active' CPD include reading a structured series of professional psychology articles followed by completing an online assessment.

 

Upon completion of any Mental Health Academy program, psychologists can download a branded certificate stating their results - including their name, the title of the program, date completed, and hours.

 

Download the Board's CPD Forms (Word document).

 

How long do I have to complete a course or video?

Mental Health Academy courses and videos are self-paced and can be completed progressively, at any time. Whilst we do not stipulate a minimum period to complete any program, please note you must be an active member to gain access to any courses or videos currently listed in your "My Profile" page.

 

If you cancel or fail to renew your membership, you will no longer be able to access courses or videos you have not completed (although you will be able to renew/ reactivate your access at any time). 

 

Do you issue certificates upon completion of a program?

All Mental Health Academy programs include a self-paced, mandatory online assessment component. When you submit your assessment for a course or video and achieve the minimum 80% completion rate, you are able to download a branded certificate of completion stating your results. The same certificate can also be downloaded at any time from the "My Courses" or "My Videos" sections via the "My Profile" page.

 

If I logout of my account or leave the assessment page, will my answers be lost?

No. However, you need to ensure that you save your progress as you progress through the assessments. Simply use the appropriate button at each assessment question. Saving each answer ensures your information is saved for the next time you access it.

 

Can I do more than one course or video at a time?

Yes. You are welcome to subscribe to and complete as many courses and videos as you would like, during the same period.

 

I don't have much time available in front of a computer. Can I print out course content?

You may print the reading materials and assessments to read them offline, and then complete the online assessment when you have time in front of a computer. If the course you are doing has video content, you will need to organise time online to watch it. Please remember that due to copyright restrictions you cannot distribute printed materials to anyone.

 

How many questions do I need to answer correctly to complete a course or video?

To successfully complete a Mental Health Academy course or video, you are required to obtain a minimum of 80% correct answers on the overall result.

 

What happens if I don't attain the minimum 80% pass rate?

You can review (for reference, your incorrect answers will be marked when you return to the assessment page after having submitted your assessment), save your progress and re-submit your answers at any time if you haven't attained the minimum 80% pass rate for a course or video. 

 

Once you have attained the 80% mark, you will still have access to the course/video content (you can review/refresh your learning at any time) but you will not be able to re-submit your assessment questions. Correct answers for courses you have completed are available for review via the assessment section. 

 

What do course HOURS and LEVELS refer to?

HOURS are calculated in accord with the course’s length in words. In general, 1 hour refers to courses that have less than 5,000 words; 2 hours to courses that have between 5,000 and 10,000 words; whilst 3-hour courses have 10,000-15,000 words. 

 

LEVELS reflect the complexity of the course content. Generally, LEVEL 1 courses provide an introduction to a topic or theory; LEVEL 2 courses provide more in-depth exploration, including specific applications; and LEVEL 3 courses concentrate of practical aspects, revolving around comprehensive case studies.

 

I want to cancel my current membership. What do I need to do?

To cancel your Mental Health Academy membership you must submit a request, in writing or by email to admin@mentalhealthacademy.com.au at least 3 working days before the due date of your membership cycle. Cancellations will be processed before the monthly due date and are effective from the next due date.

 

Unless stated otherwise, the associated cost of Monthly Unlimited Memberships are for the full duration of the membership period (or minimum membership term). Cancellations received within the initial monthly membership period will accrue a cancellation fee equal to the unpaid portion of the membership, after which time no further monthly fees will be charged. 

 

For example, a cancellation received 3 months prior to the end of the membership period will accrue a cancellation fee of 3 times the monthly membership fee. The cancellation fee will be applied automatically upon receipt of cancellation to the members registered credit card. Upon expiry of the initial membership period, the members account will remain active on a month by month basis until such time as a cancellation request is provided.

 

Unless a cancellation request has been provided in writing, your monthly or annual membership will be renewed automatically upon expiry of your next monthly or annual billing cycle. 

 

What is the difference between the Standard and Premium memberships?

MHA delivers professional development education in two formats: text-based courses (combined with graphics, diagrams, tables and supporting images) and webstreamed videos (supported by presenter notes, leader guides, session transcripts, powerpoints and other resources).

 

Standard members have unlimited access to all text-based courses, but cannot access videos. Premium members have unlimited access to both courses and videos. If you are a Standard member and wish to access videos, you can easily upgrade your membership by clicking the "Upgrade" button located on the top-right of your logged on screen.

 

How do I access the Psychological First Aid (PFA) course?

If you are an active Premium member (or promotional member with access to the Psychological First Aid course), you can access the PFA course via the "Psychological First Aid" section located at the "My Profile" page (under "My Courses" and "My Videos"). If you are a Standard member, you will need to upgrade to Premium to access this program. 

 

I am having trouble watching videos, what should I do?

First, check if you are referring to a video within the "My Videos" section, or an embedded video within a course. Videos embedded into course content originate from external websites such as YouTube or TED. If you are unable to watch these videos, we recommend you check whether your network may be blocking access to these websites. For example, in some workplaces and governmental buildings access to YouTube is blocked by administrators. 

 

Video workshops - those videos which appear in your "My Videos" list - are webstreamed through a HTML5 video player. This technology allows you to watch videos using a range of different devices and browsers. If are unable to play a video, please email us, describing what is happening, and we will provide you with more specific feedback.

 

If you can play the video, however you are experiencing issues with the flow of the content (e.g. the presentation is not playing continuously, or it is taking a long time to load), then we recommend you contact your internet service provider to verify whether there are temporary problems with your internet connection and speed. If you live in a remote area with a slow internet connection, please email us for further instructions.

 

I haven't received your newsletter or other emails. What is happening?

Some network administrators (workplace) and email programs (such as Hotmail, Yahoo, GMail, etc) may be blocking the Mental Health Academy emails. With the increasing amount of SPAM on the web, many email accounts are set to block certain email addresses.

 

To avoid that, contact your mail administrator and ensure that the following addresses are not blocked. You can also add these emails to your email contact list. In most cases, this action is enough to clear emails to your inbox.

 

info@mentalhealthacademy.com.au
admin@mentalhealthacademy.com.au
accounts@mentalhealthacademy.com.au
ezine@mentalhealthacademy.com.au

 

I'm having problems with a course or the website, who should I contact?

Simply email admin@mentalhealthacademy.com.au and one of our team members will reply to your query promptly (generally within a hour, except on weekends). Alternatively you can use the Email Support page to contact us. We ask you to address queries via email for quality control purposes.

 

I can't remember my login details. How do I access my account?

If you can't remember your email address, contact us and we will confirm your email. If you can't remember your password, you can retrieve it via our forgot password page. If you believe the details you are entering are correct, check if you are entering your email and password exactly as you registered them. For example, check for any capital letters in your email or password, and make sure you don't accidently include spaces. 

 

I received an email stating that I need to update my payment details. What happened?

Mental Health Academy's cutting-edge, automated billing system has a daily routine for processing due membership fee payments. When a payment is processed and declined (declined payments can occur as a result of an expired credit card, insufficient funds, an authorisation issue with the bank, or simply a temporary communication error between the payment gateway and your banking institution), our system automatically sends out an email notification to you, letting you know we've had a problem. 


If you've received a notification, we recommend that you login to your membership profile to check if your payment details are up-to-date (including the expiry date). You can do this via the "My Details" section of your "My Profile" page. If you would like the payment re-processed (i.e. you do not think there is a problem with your account), you do not need to take any action as this occurs automatically – if the payment is declined again, our system will email another notification.

 

What happens if my account access is "suspended"?

When your account is suspended, you can still access your profile and records. However, you will only be able to access courses and videos you have already completed. Courses and videos "in progress" will be unavailable until your payment or membership renewal are confirmed.

 

To renew your access, simply click the "Renew" button located on the top-right window of your logged on member profile, select a membership type, and follow the prompt registration instructions.

 

I would like to pay for courses via direct debt or cheque. Is that possible?

No. However, the majority of banks now offer a free service which allows you to use your regular key card (bank card) as a credit card for online and offline purchases. If you are not sure about this service, please contact your bank to find out more. 

 

I've been paying membership fees but haven't accessed resources. Can I get a refund?

No. We do not refund paid fees on the basis of "not using the account". To draw a comparison, Mental Health Academy memberships are very similar to a Gym membership - your payment gives you the right to access available resources whether or not you decide to. It is your sole responsibility to monitor your access to resources.

 

Can I still access my completed courses after I cancel my membership?

Yes. If your membership has been cancelled or is currently suspended, you will still be able to access your completed courses. Cancellation of your membership means you won't be able to access courses or videos in progress, or new courses or videos that were released after your cancellation. And if you decide to re-join to access new programs, you can easily do so via the same profile.

 

What is the investment to become a Mental Health Academy member?

MHA provides you with the most cost effective way to undertake CPD. Your investment per CPD hour or program is substantially cheaper than by any other means – but without compromise on quality.


There are two levels of Mental Health Academy membership: Standard and Premium. As a Standard Member you can choose from over 100 text-based courses. As a Premium Member, you can access all text-based courses and webstreamed videos. With both membership types you have the flexibility to choose how you pay.

If you choose to pay upfront you receive up to 25% discount off your membership fees. That’s up to $119 in savings. This discount is also applicable to membership renewals.

You also have the option to break down your membership fees into flexible monthly payments over 12 months. After 12 months, your access is simply renewed on a month-by-month basis.

 

 Standard
(Courses only)
Premium
(Courses + Videos)
Pay monthly (min. 12 months)
Flexible payment option
$27/month (min. $324) $259/year (save $65)
Pay upfront (discounted)
Big savings – up to 25%
$39/month (min. $468) $349/year (save $119)

 

What is the difference between the monthly and annual membership options?

When joining one of Mental Health Academy's all-inclusive membership packages, you have the flexibility to choose how you want to pay. You may opt to pay your membership fees monthly (whereby you are deducted ongoing monthly fees), or annually (whereby you pay an annual upfront, discount fee).

By choosing to pay your membership fees monthly, you agree to abide by the minimum 12-month membership term applicable to all monthly memberships (unless stated otherwise e.g. trials and promotional registrations). By choosing to pay upfront, you can benefit from up to $119 in savings. 

 

How do I get a tax invoice for my membership fee payments?

Tax invoices for your membership fee payments are available online and can be accessed at any time via the "My Payments" section of your logged on "My Profile" page.

 

Can I use the material to train staff or colleagues?

Mental Health Academy courses, videos and other educational resources are only to be used by the individual person that registered. All resources are available at a very fair and reasonable investment. Only by strictly following our copyright restrictions can we continue to deliver courses at a low rate for everybody.

 

Can I reproduce content in the newsletter?

If you wish to reproduce any articles and other content from our newsletter, you will need to email our team and request permission to reproduce a particular section. We will review your request and provide you with a response generally within 1-week.