Introduction to Telephone Counselling

Mental health practitioners traditionally have provided the majority of counselling interventions in face to face settings, but with the increased emphasis in managed care and efficiency, telephone counselling has become an attractive alternative. This course offers an introduction to telephone counselling looking at the characteristics, strengths and limitations and ethical implications of this mode of counselling. This course provides an overview of the challenges and benefits of telephone counselling for mental health practitioner along with key ethical issues and counselling training implications.