Principles of Mediation

This course provides an overview and introduction to the process of effective mediation as a means of resolving disputes between two or more parties who possess a desire to achieve a satisfying outcome. The mental health professional in the process acts as the 'mediator' by assisting the disputing parties to focus on a mutual problem, discuss possible solutions and agree upon a solution. Mediation may be used in any situation where there are two or more disputing parties that are unable to resolve their concern/s on their own. Mediation is often used as an alternative or as part of a litigation court process. In this course you will learn: The definition of mediation; When mediation is used; Possible causes of conflict; Stages of conflict; The roles of mediators; The effective mediation model and; Evaluating processes and outcomes.