Psychological Safety and Courage in the Workplace

In this course, Sue Langley (CEO and founder of the Langley Group; academic director, Langley Group Institute) reviews the characteristics of a psychologically safe culture, also delineating what it is not. She shares some considerations for measuring psychological safety from a workplace perspective and discusses the three aspects of creating a psychologically safe workplace culture. High and low safety can be placed onto a matrix with low and high performance standards; Langley observes that this results in four “zones” teams can be in. Courage, compassion, and efficacy enter into the discussion as well. Langley offers five research-based tips for building confidence and efficacy and finishes with the invitation to you to reflect on where you have a sense of psychological safety and the efficacy to speak up.