Last updated: 29 July 2026
1.1 These Terms & Conditions (“Terms”) govern access to and use of the websites, learning platforms, memberships, courses, events, resources and related services operated by Mental Health Academy (“Services”).
1.2 The Services are operated by Mental Health Academy Pty Ltd ACN 080 308 596 as trustee for the Mental Health Academy Trust, trading as Mental Health Academy (“MHA”, “we”, “us” or “our”).
1.3 By creating an Account, purchasing or using a Service, or accepting access provided through a Corporate Account, you agree to these Terms.
1.4 If you use a Service on behalf of an organisation, you confirm that you are authorised to do so.
1.5 A particular Service, promotion or Corporate Account may have additional terms set out on a course page, registration page, proposal, order form or other written agreement. Those additional terms form part of these Terms. If there is an inconsistency, the terms that specifically apply to that Service take priority.
In these Terms:
Account means an individual user account on an MHA website or learning platform.
Business Day means a day other than a Saturday, Sunday or public holiday in Queensland, Australia.
Content means courses, videos, articles, audio, assessments, templates, workbooks, certificates, software, tools and other materials made available through the Services.
Corporate Account means an arrangement under which a Corporate Customer purchases access for nominated Corporate Users.
Corporate Customer means an employer, business, educational institution, government body or other organisation that purchases a Corporate Account.
Corporate User means an individual who receives access through a Corporate Account.
Member means an individual who holds a current Membership with MHA.
Membership means an individual monthly or annual subscription to MHA membership Services.
Micro-Credential Course means a separately purchased course or program identified by MHA as a micro-credential or credential course.
You means an individual or organisation accessing, purchasing or using a Service.
3.1 You must be at least 16 years old to create an Account. If you are 16 or 17, you confirm that you have the permission of your parent or legal guardian to purchase and use the Services.
3.2 You must provide accurate and current information when creating or using an Account.
3.3 Accounts are personal to the registered user. You must not:
3.4 You are responsible for keeping your login details secure and for activity occurring through your Account. Please notify us promptly if you believe your Account has been accessed without permission.
3.5 Certificates, assessment results and learning records may only be issued to the person who completed the relevant learning and assessment activities.
3.6 You are responsible for having a suitable device, internet connection, current browser and any software reasonably required to access the Services.
3.7 Access to membership Content is available while your Membership is active and paid, or while you hold an active Corporate Account licence.
3.8 If your Membership or Corporate Account access ends, you will generally lose access to paid membership Content and will not be able to enrol in new membership courses.
3.9 Where supported by our systems, you may continue to access your Account after paid access ends to view completed course certificates, learning history, invoices and profile information.
3.10 We do not guarantee that every Service will be compatible with every device, browser or operating system.
4.1 MHA provides continuing professional development, education and general information.
4.2 Content does not constitute medical, psychological, clinical, legal, financial or other professional advice and is not a substitute for:
4.3 You remain responsible for deciding whether Content is appropriate for your circumstances and how it is applied in your professional practice.
4.4 Unless expressly stated otherwise, MHA does not guarantee that a course will satisfy the CPD, registration, licensing, accreditation or employment requirements of a particular regulator, professional association or employer. You are responsible for confirming the requirements that apply to you.
4.5 Content may include opinions and material provided by independent presenters, authors and other contributors. Those opinions do not necessarily represent MHA’s views.
4.6 MHA takes reasonable steps to provide relevant, accurate and high-quality Content. However, professional knowledge, evidence and standards change, and we do not guarantee that all Content will always be complete, error-free or current.
4.7 Please contact help@mentalhealthacademy.com.au if you identify a possible error, technical issue or concern about any Content.
5.1 You must use the Services lawfully, respectfully and professionally.
5.2 You must not:
5.3 You must not upload, submit or disclose identifiable client or patient information through a Service unless the particular Service expressly allows it and appropriate privacy, consent and security arrangements are in place.
5.4 If you are a regulated or registered professional, you remain responsible for complying with all applicable confidentiality, privacy, ethical and professional obligations.
5.5 We may investigate suspected misuse and remove material, restrict access or suspend an Account where reasonably necessary to protect MHA, our users, our systems or another person.
6.1 The Services and Content are owned by MHA or used under licence from presenters, authors, suppliers and other rights holders. They are protected by copyright, trade mark and other intellectual property laws.
6.2 Your access to Content does not give you ownership of it.
6.3 Subject to these Terms and payment of applicable fees, MHA grants you a limited, personal, non-exclusive, non-transferable and revocable right to access and use Content for your own learning and professional development.
6.4 Unless MHA expressly permits otherwise, you must not:
6.5 You may download and use a resource where MHA provides a download function. The resource may be used for your own learning or its stated purpose in your professional practice, but must not be resold, republished, distributed as training material or represented as your own work.
6.6 The Mental Health Academy name, logo and related branding may not be used without our prior written permission.
7.1 Current Membership prices, billing frequency, inclusions and any special conditions are displayed before purchase.
7.2 Unless a particular offer states otherwise:
7.3 By selecting monthly billing, you agree to the minimum 12-month Membership term and the total fees payable for that term.
7.4 Unless cancelled in accordance with section 8:
7.5 MHA will send annual Members a reminder before an annual renewal payment is due.
7.6 By purchasing a recurring Membership, you authorise MHA and its payment provider to charge the applicable fees to your nominated payment method until the Membership is cancelled.
7.7 We may change Membership prices for future billing periods. We will provide reasonable advance notice before a price increase applies.
7.8 A price increase will not apply during the initial minimum term of a monthly Membership. It may apply after that minimum term or at the next annual renewal.
7.9 You must keep your payment information current. If a payment fails or becomes overdue, we may retry the payment and suspend paid access until the amount is received.
7.10 Prices, taxes and discounts will be shown at checkout or in the applicable invoice, order form or corporate agreement.
8.1 You may cancel a Membership by:
8.2 An email cancellation request must be received at least three Business Days before the next scheduled payment date to prevent that payment from being processed.
8.3 We will normally confirm receipt of an email cancellation request. Please contact us again if you do not receive confirmation within a reasonable period.
8.4 Cancellation normally takes effect at the end of the period for which you have paid, unless these Terms or a particular offer provide otherwise.
8.5 The monthly payment option is a 12-month Membership commitment paid by instalments. It is not a cancellable monthly contract during the minimum term.
8.6 You may give notice during the minimum term that you do not want the Membership to continue after the minimum term ends.
8.7 If you request that a monthly Membership end before completion of the minimum term, the unpaid Membership fees for the remainder of that term become payable when the cancellation is processed.
For example, if three monthly instalments remain, the remaining amount will ordinarily be three times the applicable monthly fee.
8.8 Any remaining amount is subject to rights and reductions required by applicable law.
8.9 MHA may waive or reduce the remaining amount in exceptional circumstances at its discretion.
8.10 Self-service cancellation may only be available after the minimum term has been completed. Requests to end a Membership during the minimum term must be submitted by email.
8.11 Cancellation does not automatically entitle you to a refund of amounts already paid.
9.1.1 A person joining MHA for the first time receives a 30-day money-back guarantee.
9.1.2 You may request cancellation and a full refund of Membership fees paid if:
9.1.3 The 30-day guarantee applies whether or not you have accessed your Learning Dashboard or used Membership resources.
9.1.4 The guarantee does not apply to Membership renewals, reactivations or later Membership registrations.
9.1.5 Outside the 30-day guarantee, Membership fees are not refundable merely because you did not access the Services, changed your mind or no longer require the Membership.
9.2.1 A Micro-Credential Course enrolment includes a conditional 14-day money-back guarantee.
9.2.2 You may request cancellation and a full refund if:
9.3.1 Unless a corporate proposal, order form or agreement states otherwise, Corporate Account fees are prepaid and non-refundable once access has been activated.
9.3.2 Unused licences, seats or access periods do not receive a refund, credit or rollover unless MHA agrees otherwise in writing.
9.4.1 These refund terms are additional to any rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law.
9.4.2 Approved refunds will generally be returned to the original payment method.
10.1 Micro-Credential Courses are separate from MHA Membership and require a separate enrolment and course fee. Membership discounts may apply where advertised.
10.2 Course content, inclusions, dates, access periods, assessment requirements and credential requirements are described on the relevant course page.
10.3 Enrolment gives you a personal right to access and use the course materials. You must not share those materials with another person.
10.4 You must complete course assessments honestly and independently unless collaboration is expressly permitted.
10.5 A badge, certificate or credential issued by MHA confirms completion of the applicable MHA requirements. It does not by itself confer:
10.6 Where a course is described as providing “lifetime access”, this means access for as long as MHA continues to operate and make that course available, subject to these Terms.
10.7 MHA may retire or materially update a Micro-Credential Course where reasonably necessary because the course is outdated, third-party rights expire, technology changes or continued delivery is no longer reasonably practicable.
10.8 Where reasonably practicable, MHA will provide affected learners with notice or a reasonable opportunity to complete the course or retain relevant materials before access ends.
11.1 Corporate Customers may purchase annual, prepaid access for employees, contractors, students or other nominated users.
11.2 The number of licences, access period, fees, inclusions and special conditions will be set out in the applicable proposal, order form, invoice or corporate agreement.
11.3 If a corporate proposal, order form or agreement is inconsistent with these Terms, the corporate document takes priority to the extent of the inconsistency.
11.4 The Corporate Customer is responsible for:
11.5 Each Corporate User must:
11.6 Corporate Account access may only be allocated to people within the group covered by the applicable corporate arrangement. Access must not be resold or provided outside that group.
11.7 Licences may be reassigned within the Corporate Customer’s organisation where permitted by the applicable corporate agreement or MHA’s corporate account rules.
11.8 MHA may provide authorised Corporate Customer administrators with information reasonably required to manage the Corporate Account. Depending on the agreed Service, this may include:
11.9 Corporate Users acknowledge that information described in clause 11.8 may be made available to authorised administrators of the Corporate Customer that purchased or manages their access.
11.10 Corporate Account access may end if:
11.11 Where supported by our systems, a former Corporate User may continue to access their Account to retrieve completed-course certificates and historical learning records, but will not retain access to paid course Content.
12.1 Events, trials, discounts, bonuses and other promotions may have specific terms shown on the relevant registration or promotional page.
12.2 Those specific terms form part of these Terms and apply to the relevant offer.
12.3 A trial may automatically convert to a paid Membership at the end of the trial period where this is clearly disclosed before registration.
12.4 To avoid the first regular Membership payment, you must cancel within the timeframe and in the manner stated in the trial offer.
12.5 Promotional prices, bonuses and discounts:
12.6 Event Content is protected by intellectual property laws and may not be recorded, reproduced or distributed without permission.
13.1 Our collection, use, storage and disclosure of personal information are governed by our Privacy Policy.
13.2 You agree that we may send communications reasonably necessary to operate your Account or provide a Service, including:
13.3 You may unsubscribe from optional marketing communications using the unsubscribe function provided.
13.4 Unsubscribing from marketing does not prevent us from sending essential Account, payment, security or service communications.
14.1 MHA may support charitable, educational and other social impact programs at its discretion.
14.2 Information about MHA’s social impact activities and contributions may be published on our website or in reports.
14.3 Unless expressly stated in the terms of a particular offer, information about social impact programs does not constitute a commitment to allocate a fixed amount or proportion of any particular payment to a particular program.
15.1 We may suspend or terminate access where reasonably necessary because:
15.2 Where appropriate, we will provide notice and a reasonable opportunity to remedy a breach before terminating access.
15.3 We may act immediately where the issue is serious, urgent, unlawful, creates a security risk or cannot reasonably be remedied.
15.4 If we terminate access because of your material breach, you are not entitled to a refund except where required by law.
15.5 If MHA permanently discontinues a prepaid Service for reasons unrelated to your conduct, we will provide a reasonable remedy. Depending on the circumstances, this may include:
15.6 Provisions concerning intellectual property, outstanding payments, liability, governing law and any other provisions intended to continue will survive termination.
16.1 We may update, replace or remove Content and make reasonable changes to the Services for educational, operational, commercial, legal, security or technical reasons.
16.2 We will not intentionally make a material reduction to a prepaid Service without a legitimate reason.
16.3 If a change materially disadvantages you in relation to a prepaid Service and is not required for legal, regulatory or security reasons, we will provide a reasonable remedy. This may include continued access, substitute Content, a credit or a proportionate refund.
16.4 Access may occasionally be interrupted by maintenance, technical problems, third-party service failures or circumstances beyond our reasonable control.
16.5 We will take reasonable steps to maintain and restore the Services, but do not guarantee uninterrupted or error-free availability.
17.1 Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.
17.2 To the maximum extent permitted by law, MHA (including its trustee, related entities, directors and officers, employees, contractors, presenters, licensors, and service providers) is not responsible for loss arising from:
17.3 To the maximum extent permitted by law, MHA is not liable for indirect, incidental, special or consequential loss, loss of revenue or profit, loss of opportunity, loss of data or professional or regulatory consequences, business interruption, loss of goodwill or reputation, cost of substitute services, loss of anticipated savings, third-party claims, punitive, exemplary or multiplied damages, and losses that could reasonably have been avoided or mitigated, arising from a Service.
17.4 To the extent liability may lawfully be limited, MHA’s total aggregate liability, to all claims, losses, events and causes of action combined, and not separately to each claim, event, user or legal theory, arising from a Service, whether arising in contract, tort including negligence, statute, equity, restitution, misrepresentation or otherwise, is limited to the fees paid by you, or on your behalf, for the affected Service during the 12 months immediately preceding the event giving rise to the claim.
17.5 The limitation in clause 17.4 does not apply to fraud, wilful misconduct or any liability that cannot lawfully be limited.
18.1 We may update these Terms to reflect changes to our Services, business practices, technology or legal obligations.
18.2 We will publish the updated Terms on our website and update the “last updated” date.
18.3 Where a change materially affects an active paid Service, we will provide reasonable notice by email, through your Account or on our website.
18.4 Changes apply from their stated effective date and do not retrospectively remove rights that have already accrued.
18.5 Continuing to use a Service after the effective date of an updated version means that you accept the updated Terms.
19.1 These Terms are governed by the laws of Queensland, Australia.
19.2 Subject to any rights or remedies that cannot lawfully be excluded, the parties submit to the exclusive jurisdiction of the courts of Queensland and the courts of the Commonwealth of Australia having jurisdiction.
20.1 If any part of these Terms is invalid or unenforceable, that part will be read down or removed to the minimum extent necessary. The remaining provisions will continue to apply.
20.2 A delay or failure to exercise a right under these Terms does not waive that right.
20.3 These Terms, together with our Privacy Policy and any applicable Service-specific or corporate terms, constitute the agreement between you and MHA concerning the relevant Service.
20.4 These Terms replace all previous versions of MHA’s general Terms & Conditions.
Questions, complaints, cancellation requests and refund requests may be sent to:
Mental Health Academy
Mental Health Academy Pty Ltd ACN 080 308 596
as trustee for the Mental Health Academy Trust
trading as Mental Health Academy