no script

Terms & Conditions

By choosing to participate as a guest or financial member of Mental Health Academy you agree to the following terms and conditions, whether you have read the terms and conditions or not. If choosing to participate as a member, you declare that you are 16 years of age or older.

These Terms & Conditions were last amended on 20 January 2021.

Privacy Policy

Please click here to read our privacy policy.

Disclaimer

We reserve all rights in regard to the courses, videos, materials, programs, services and products of the Mental Health Academy™. We reserve the right to change the materials, programs, services and products at any time without warning, at our discretion.

Opinions of contributors to this site are not necessarily those of Mental Health Academy. Use of material on Mental Health Academy is not intended to substitute professional, legal, financial or medical advice. When advice is required, we encourage you to seek out a qualified professional.

Mental Health Academy makes no representation or warranty that information contained on the site is accurate, nor accepts liability or responsibility for any action arising out of information contained on the site. You agree to use the information on this site at your own risk and take sole responsibility for the choices you make.

Copyright

All content on the Mental Health Academy website is property of Mental Health Academy and/or its content suppliers (authors, presenters and affiliates) and is protected by international copyright laws. This includes but is not limited to courses, videos, templates, articles, audio files and intellectual property. Use of this material in no way denotes ownership of it. You are not permitted to reproduce, replicate, copy or make available the content to others.

Website Usage

Your access to Mental Health Academy only gives you the right to access and use Mental Health Academy resources. You are not permitted to share your login details with others. As such you and you alone are responsible for activities that occur under your access details.

Your access does not in any way imply ownership of content - you are not permitted to copy, distribute, sell or publicly share any Mental Health Academy resources, including your login details. Mental Health Academy reserves the right to refuse or cancel service at Mental Health Academy’s discretion.

Account Access via Learning Portal

Your individual Mental Health Academy account provides you with access to a range of resources and services, including course content, certificates, tax invoices, your learning dashboard, and more. To access the learning portal, you will require:

  • Internet connection (for video content access, a broadband connection is recommended)
  • An appropriate computer device (laptop/desktop computer or mobile device)
  • Up-to-date internet browsing software (e.g. Edge, Safari, Firefox, Chrome)
  • PDF Reader (to open/download PDF files).

Access to membership courses is only available while you are a financial member, via your online member profile. If you cancel or fail to renew your membership, you will not be able to access course content in your member dashboard, nor enrol in new courses.

If you cancel or fail to renew your account, you will still be able to login to your member dashboard and update your details; access course and payment history (such as tax invoices, certificates, profile information, etc.); and renew your access.

Video Content

Video content is provided by independent content providers. Mental Health Academy does its best to review video content and its relevance for members. It is, however, the responsibility of the independent content provider to ensure content is accurate, relevant and of an appropriate standard prior to it being published by Mental Health Academy. Nonetheless, Mental Health Academy will strive to make the highest quality of video content available to members.

If you have enrolled in a video course and note any discrepancies, errors, technical faults and/or other problems, please contact our team on help@mentalhealthacademy.com.au.

Membership Fee Payment Options

You may opt to pay your membership fees monthly (whereby you are deducted ongoing monthly fees), or annually (whereby you pay an annual upfront, discount fee). By choosing to pay monthly, you agree to abide by the minimum 12-month membership term applicable to all monthly memberships (unless stated otherwise, see the ‘Events and Promotions’ section below).

Unless a cancellation request has been provided in writing (see the ‘Cancellation of Membership’ section below), your monthly or annual membership will be renewed automatically at the expiry of your monthly or annual billing cycle. Annual members due for renewal will be sent email reminders prior to the renewal date.

MHA Credential Courses

MHA Credential Courses are in-depth training programs led by subject-matter experts. Each Credential Course requires an individual enrolment process and course fee separate to MHA membership (MHA financial members are able to access discounted rates). Specific details, dates and content for Credential Courses are included in the course’s information/enrolment page.

Your registration to MHA Credential Courses gives you the right to access and use the activities, content and tools provided with the course. You are not permitted to share this information/resources with others. Failure to comply with this requirement may result in cancellation of your enrolment.

Cancellation of Membership

To cancel your membership, you are required to:

  • Submit an email cancellation request to help@mentalhealthacademy.com.au a minimum of 3 working days before the 'Next Scheduled Payment' date of your membership.
    OR
  • Use the self-service cancellation button located in the 'Account Settings' menu ('Payment Details' tab) of your MHA Learning Dashboard*.

The outcome of failing to carry out a cancellation request as outlined above (for example, emailing the wrong email address) is solely the members’ responsibility.

Minimum Membership Terms

Unless stated otherwise (see the ‘Special Offers’ section below), the associated cost of a Monthly Membership is for the full duration of the minimum term (i.e. 12 months). Cancellations received within the minimum term period will accrue a cancellation fee equal to the unpaid portion of the minimum term. For example, a cancellation received 3 months prior to the end of the membership period will accrue a cancellation fee of 3 times the monthly membership fee. The cancellation fee will be applied automatically upon processing of cancellation to the account’s registered credit card.

*Self-service cancellation is only available for members who have completed their minimum membership term requirements. Cancellation requests within minimum term periods must be submitted via email.

Refund Policy

Memberships

Mental Health Academy membership registration includes a 30-day money back guarantee. Members who first join MHA may request cancellation and a full refund of monies paid within 30 days of joining. The 30-day money back guarantee is only applicable to new membership registrations (existing membership renewals are excluded). Requests are to be made by emailing help@mentalhealthacademy.com.au. Requests for cancellation of Mental Health Academy membership outside of the 30-day guarantee period are processed in accord with the terms stated in the “Cancellation of Membership” section above.

This policy applies irrespective of whether or not you have logged on to your member dashboard and utilised membership resources. Refunds may be provided in special circumstances in accord with relevant consumer law.

Credential Courses

Mental Health Academy Credential Course enrolment includes a conditional 14-day money back guarantee. Members who enrol in an MHA Credential Course may request cancellation and a full refund of monies paid within 14 days of the initial enrolment and before completion of the first module in their course (participants who have successfully completed all assessments in the first module of their course will no longer be eligible for a refund).

To cancel your enrolment in an MHA Credential Course you are required to submit a request by email to help@mentalhealthacademy.com.au. The outcome of failing to carry out a cancellation request as outlined above (e.g. emailing the wrong email address) is solely the participant’s responsibility.

Events and Promotions

Events, trials and other promotions are subject to specific terms and conditions outlined at the time of offer – via the offer’s specific registration/promotional page. Prior to joining an MHA offer, we strongly recommend that you review the specific conditions outlined in the offer’s webpage.

Following is a guide for types of events and promotions Mental Health Academy may deliver (please refer to each event or promotion’s registration page for specific terms & conditions):

  • Events: From time to time, Mental Health Academy delivers or manages special events that are additional to its membership offerings. These events are subject to specific terms and conditions outlined at the time of offer. An example are online fundraising Summits. All content delivered or provided throughout events is protected by international copyright laws and must not be used or reproduced in any form without the express written consent of the copyright owner.
  • 30-day trial promotions: Unless stated otherwise, Trials provide membership access for the specified time at a promotional rate (usually $1), at the completion of which participants are debited the regular (usually $39) membership amount for subsequent payment cycles. These conditions are clearly stated at the time of a promotion in the relevant webpages and email reminders following registration to the trial or promotion. To terminate a Trial prior to incurring regular membership fees, the participant must provide notification (as per ‘Cancellation of Membership’ procedure outlined above).
  • Other promotions: Other Promotions, which may include bonuses and/or discounts, are also subject to specific Terms and Conditions available via the offer’s specific registration page.

Social Impact Programs

Mental Health Academy contributes to a number of social impact programs (click here to learn more) acting locally and globally. Mental Health Academy contributes a portion of membership fees to various charitable projects, at its discretion. Mental Health Academy publishes its donations on its website and in regular reports to members.