Frequently Asked Questions

Search for answers to our most frequently asked questions below.



What is the Mental Health Academy?

How are MHA courses delivered?

What is the difference between Membership and Credential courses?

Do I need to be a member to enrol in Credential courses?

Do courses have an assessment?

Do I need to be a member to access membership courses?

What is a Digital Badge?

How do I become an MHA member?

What courses can I access as a member?

Do I have to pay extra fees to enrol in a membership course?

Are there any pre-requirements to become a member?

Do your courses count towards my CPD/OPD?

What happens if I cancel my membership within the minimum term?

How does MHA give back to the community?

Can I use the material to train staff or colleagues?

Can I reproduce content in the newsletter?

Can I pay my membership fees via direct debit or with a cheque?

What is the cost to become an MHA member?

I'm a member. How do I enrol in a membership course?

How long do I have to complete an MHA course?

Do you issue certificates upon completion of a course?

If I logout of my account or leave the assessment page, will my answers be lost?

Can I do more than one membership course at a time?

I don't like reading off a screen. Can I print out course content?

How many questions do I need to answer correctly to complete a course?

What happens if I don't attain the minimum 80% pass rate?

Do monthly memberships have a minimum term?

Do memberships renew automatically?

I’m having trouble watching a video. What should I do?

I can't remember my login details. How do I access my account?

I received an email about a failed payment. What do I do?

How do you ensure my payment information is secure?

What happens if my account access is temporarily suspended?

I've been paying membership fees but haven't accessed courses. Can I get a refund?

Can I review courses if my membership has lapsed?

How do I get a tax invoice for my MHA payments?

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